Modern Management Systems for
Higher Margins By Malcolm Roberts, Catalyst for Corporate Performance Ltd Malcolm Roberts put the case for changing systems in order to change behaviours and attitudes and improve
productivity. ""The key to lifting margins is changing systems."" A system is anything that drives ways of doing things. Sometimes these are formal, and documented, and
sometimes they are not. Improving productivity The way to dramatically improve performance is to use the systems. Roberts stressed that if systems and
processes are under control, the benefits of automation are huge. If they are not, the benefit of automation will
be lost. To improve productivity, you need to: identify what to change in the process, use the proven methodology to systematically improve the process, and
change what people do - change work practices.